Privacy Policy

Elunéa Skin Studio (“Elunéa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, or request an appointment.

We may collect information you provide directly, such as your name, email address, phone number, appointment preferences, and messages. If you choose to share skincare sensitivities or other personal details for a consultation, we use that information only as needed to respond to your request and provide the service. Website systems may also collect technical information such as browser type, device information, and pages visited.

We may use information to respond to enquiries, manage appointment requests, provide services, communicate updates, improve our website, maintain security, and meet legal obligations. We will only send marketing emails where permitted and, where required, with your consent.

We do not sell personal information. We may share limited information with service providers who help operate our website, booking forms, email, analytics, or payment systems. They may use information only to provide services to us and subject to appropriate safeguards. We may also disclose information where required by law.

Our website may use cookies or similar technologies for essential functionality, preferences, and analytics. You can manage cookies through your browser settings. If we use non-essential cookies that require consent, we will provide an appropriate consent mechanism.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including appointment administration, recordkeeping, dispute resolution, and legal compliance.

We use reasonable administrative and technical measures designed to protect information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information, or to withdraw consent. To make a request, contact us using the details below. We may need to verify your identity before responding.

Our website and services are not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided information, contact us so we can review the request.

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we encourage you to review those policies.

Your information may be processed in a country other than the one where you live, depending on the service providers we use. Where required, we will take appropriate steps to protect information during such transfers.

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last updated” date.

For privacy questions or requests, contact Elunéa Skin Studio at hello@eluneaskin.com or 18 Montana Avenue, Santa Monica, CA 90403, USA.